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Improving Communication
Skills at Supervisor/ Team Leader Level (2hrs)
- Understand
the importance of good communication in both verbal and written
format
- How to apply
this to your situation
- How to get
the best from your staff
- Improve reporting
skills
- How to deal
with complaints/allegations etc
- How to communicate
with management
- Effective
behaviour
Basic Body Language (1.5 hrs)
- Why an understanding
of body language is important
- Understanding
the basics
- How to recognise
warning signs
- How to use
body language skills to your advantage
NEW COURSE
Improving Your Verbal Communication Skills (3hrs)
–Rapport
–What are essential good communication skills in the year 2007
–Interpersonal skills
–How to understand what is not being said
–How to get the results that you want
–The difference between men and women
–What a person face can tell you about them
–How to get your staff to buy into it
Bullying and Harassment at Work (1.5 hrs)
- How to deal
with it
- What to do
about it
- Simple strategies
for a company to adopt
- The effects
and results of workplace bullying and harassment
- The legal
position
Basic Report Writing Skills (1.5 hrs)
- Why this
is so important
- How to word
the report
- What the
format should be
- How to get
the message across with a minimum of fuss
Nutrition – A Practical and Holistic Approach to Good
Eating (1.5 hrs)
- Why it is
so important
- Suggestions
for nutritional meals that blokes will eat
- Ideas and
suggestions to promote good health through good nutrition and
lifestyle
Interview Training and Coaching (1.5 hrs)
- How to approach
job interviews
- How to market
yourself to your best advantage
- Guidance
on what to say and what not to say
- Guidance
on what to wear and what not to where
- What the
employer is looking for in you
Improving Self Confidence (1.5 hrs)
- Why self
confidence is so important
- Suggestions
and ideas to improve confidence and self esteem
- Changing
attitudes and beliefs
- Time management
Health and Safety Representative Training (5 hrs)
- The legal
aspects
- Employee
participation
- Functions
and what your role is
- Hazard identification,
risk assessment and hazard control
- Accident
reporting and investigation
- Emergency
procedures
- Setting up
a Health and safety committee
- Managing
contractors
- ACC levy
discount schemes
Health and Safety Training #1 (1.5 hrs) – a practical
guide to managing Health and safety at work
- On overview
of the legal requirements
- The essential
items that you should have in place
- An outline
of how to implement a safety system
NEW COURSE
Health and Safety - Your Must Know Guide (3hrs)
- Health and Safety legislation and what it means for small businesses and the self employed
- Simple safety systems
- Hazard identification and control
- Accident reporting and investigation
- Emergency procedures
- Training
- Developing good communication skills and a culture of safety
- Contractor obligations
- Stress and fatigue
- ACC Levy discount schemes
Health and Safety Training #2 (1 hr) – Changes to
the Act
- The changes
brought about when the Act changed in 2003
- How this
affects you
- How to manage
the changes
Health and Safety Training #3 (4 hrs)
- All of Health
and Safety training 2
- Emergency
preparedness
- Evacuation
schemes
- Safety committees
- The accident
reporting process
- Rehabilitation
plans
- Hazard identification
and control
Hazard identification (1hr)
- What the
Act requires
- How to identify,
assess and control hazards
- The reporting process
Stress management (2hrs)
- What the Act requires
- Case law in NZ
- The overseas experience
- What does it all mean for us?
- The impact of shiftwork,extended hours,excessive workload, pressure to perform, bullying and harassment
- Ideas and suggestions on how to manage it all
Accident Investigation (2hrs)
- Why it is so important
- What you need
- The accident reporting process
- Department of labour requirements
- The Accident Register
- How to investigate
- Rehabilitation
- The near miss or near hit
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